The site is operated by Bôballon SARL, a company registered with the Geneva Trade and Companies Register under the number IDE CHE‑272.523.108.
Article 1: Purpose and scope of application
The general terms and conditions of sale laid out below defines the rights and obligations of Bôballon SARL (herein referred to as “the Company”) and those of any buyer (herein referred to as “the Customer”) for the sale of all products marketed on the Company’s website https://www.boballon.ch (herein referred to as “the Website”).
Any purchase made on the aforementioned site therefore implies the buyer’s full and unconditional acceptance of these general terms and conditions of sale.
Article 2: Orders
Once the Customer has selected their products on the Website (https://www.boballon.ch ), he or she can then confirm their order by clicking the button provided for this purpose, which can be found in their online shopping basket. Any order placed by the Customer implies their unconditional acceptance of the present general terms and conditions of sale, which they acknowledge having taken note of before confirming their purchase. Once the order has been confirmed, the Customer will receive an email (sent to the email address provided by the Customer in the order form) summarising the entire order.
Furthermore, the Company can temporarily refuse or suspend any order made by a Customer with whom there is already a dispute or incident relating to the payment of a previous order.
Article 3: Product range
The products offered for sale are those which feature on the Website. However, some of the products are handmade; it is therefore possible that there are minor variations from one product to another (colour, exact size, etc.). Photos of the products are therefore not contractual, but the Company makes a commitment to be as faithful to these images as possible.
Article 4: Price
The prices of the marketed products are those applicable at the time the order is placed. All prices are listed in Euros, include all taxes but do not include delivery costs. Consequently, the listed price may increase as a result of the transportation charges applicable on the date of the order. These charges will be specified to the Customer, who will give his final acceptance and validation prior to confirming the order.
The Company reserves the right to change its prices at any time (due to, by way of example, possible tariff increases from its suppliers or changes in applicable sales taxes). However, it undertakes to invoice the items ordered at the prices stated when the order is confirmed.
Article 5: Payment methods
The Customer has several options to make the payment of his order. He will be able to choose his preferred option when confirming his order.
Orders can be paid for by:
- credit card directly on our website via STRIPE, our partner’s secure payment platform. This method ensures the security and processing of the payment request. In order to do this, it uses a secure SSL payment method which allows you to encrypt your bank details when they are submitted. This secure method is formalised by a padlock symbol in the navigation bar
- via the online payment platform Paypal
- via TWINT
Article 6: Shipping and Delivery
Products ordered via the Website (https://www.boballon.ch ) shall only be delivered in Switzerland.
Except for cases of force majeure, the goods will normally be shipped within 48 (working) hours after the Company receives the payment. If a product is unavailable, the Customer will then be notified within the same time frame and will have the option to cancel the order, automatically generating a refund for the order as soon as possible (and within a maximum of 30 days), or change his order for another available product. If the price of the latter is higher than the payment made on the initial order, the difference will be charged to the Customer. If the price is lower, the difference will be refunded to the Customer as soon as possible (and within a maximum of 30 days).
Orders will be delivered to the address specified by the Customer at the time of the order.
The Customer can choose delivery options when confirming his order, these are:
• via our dedicated carriers for balloon gifts deliveries: before 8am / before noon / during the day (standard delivery)
• picking up directly at the showroom upon previous appointment;
The delivery time indicated when registering the order is provided as an indication in accordance with the delivery times specified by each of the service providers, but unfortunately, cannot be guaranteed by the Company.
In the event that items become damaged or lost during transport, the Customer shall express all the necessary reservations by emailing email@example.com. These reservations must also be confirmed in writing within five days after (full or partial) delivery, by registered letter.
Article 7: Cancellation rights / exchanges and returns
All items but Balloon Gifts are returnable. To ensure your satisfaction, you have 14 days after receiving these products to return items you no longer want. Returns are to be made at your own expense and by any form of recorded delivery. Returned items must be fully intact in their original packaging. Upon receipt, we will proceed with the refund or exchange according to your request.
As stated in our general terms and conditions of sale, and because of their own nature, the following products cannot be returned:
– products from the “Gift Balloons” section
The above-mentioned articles are not subject to the 14-day legal retraction period for purchases made via the internet, and this is due to their ephemeral nature: helium gradually escapes from balloons, causing them to normally and naturally deflate over time. On the other hand, and because we like to see a job well done, if, upon opening the package, you notice any defect or a major problem, do not hesitate to send us an email to firstname.lastname@example.org, and be sure to attach photos of the defective product, and we will do our utmost to find a solution. However, if you make a claim more than two days after receiving the balloon gift, it will be difficult for us to assess the problem with you…
Article 8: Force majeure
The Company shall not be held liable if its failure to perform any of its obligations described herein or late performance thereof arises from a case of force majeure. Force majeure shall be deemed to include any event that is at once unforeseeable, insurmountable and external.
Article 9: Disputes
Any dispute relating to the interpretation and performance hereof shall be governed by Swiss law.
We are committed to trying, by every means possible, to find an amicable solution to all disputes which are brought to our attention.
Article 10: Validity period
The applicable general terms and conditions of sale are those in effect at the time of the Customer’s order.
These conditions will be valid until they are amended by the Company or until the Website (https://www.boballon.ch ) is permanently closed.
Updated in Geneva, the 1st February 2021.